Executive Office of Health and Human Services - Virtual Gateway

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Maintenance Notices

Virtual Gateway User Request Form Updates October 2020:

Virtual Gateway User Request Forms (URF): All VG URFs have been updated as of August 31, 2020. Visit https://www.mass.gov/service-details/user-request-forms to download the latest versions. If you do not see a URF on our website, reach out to your VG Business Point of Contact (POC).

Please contact the Virtual Gateway Customer Service at 800-421-0938 with any questions.

System Maintenance for 11/01/2020:

To allow for system maintenance, the MMIS POSC, the internal MMIS application, and MAPIR (Medical Assistance Provider Incentive Repository), EVS, and all eligibility services will be unavailable on Sunday, November 1st 2020 from 6:00 PM to 10:00 PM. MAP, CBHI and member and eligibility web services, connect direct and interchange file transfers and Netreveal predictive modeling application servers will also be impacted.

We apologize for any inconvenience this may cause.

Monday through Friday
8:30 am to 5:00 pm
800-421-0938 (Voice)
617-847-6578(TTY for the deaf and hard of hearing)