Executive Office of Health and Human Services - Virtual Gateway

Executive Office of Health and Human Services - Virtual Gateway

Monday through Friday
8:30 am to 5:00 pm
800-421-0938 (Voice)
617-847-6578(TTY for the deaf and hard of hearing)

Welcome to the Virtual Gateway
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Important Messages
When logging in, you may be required to change your password and update your user profile. For assistance with logging in, please visit www.mass.gov/vg/loginassistance.
Maintenance Notices

System Maintenance for 01/22/2016:


- All business services will be unavailable from 03:00 AM to 08:00 AM on Sunday 01/22/2017 due to monthly system maintenance.

- To allow for system maintenance, the MMIS POSC, the internal MMIS application, and MAPIR (Medical Assistance Provider Incentive Repository), AVR, IVR, EVS, and all eligibility services will be unavailable on Sunday, January 22, 2017 from 3AM until 8AM. MAP, CBHI and member and eligibility web services will also be impacted.

- MIIS will be unavailable from 03:00 AM to 11:00 AM on Sunday 01/22/2017 due to system maintenance.

- i-FamilyNet will be unavailable for Providers from 03:00 AM to 8:00 PM on Sunday 01/22/2017 due to system maintenance.

- FTS will be unavailable from 01:00 AM to 8:00 AM on Sunday 01/22/2017 due to system maintenance.

We apologize for any inconvenience this may cause.