Executive Office of Health and Human Services - Virtual Gateway

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Maintenance Notices

System Maintenance: 05/16/2021

- All business services will be unavailable from 12:01 AM to 4:00 AM on Sunday, 05/16, due to VG system maintenance.

- To allow for system maintenance, the MMIS POSC, the internal MMIS application, and MAPIR (Medical Assistance Provider Incentive Repository), EVS, and all eligibility services will be unavailable on Sunday, May 16th 2021 from 12 AM to 4 AM. MAP, CBHI, MeNoB, member and eligibility web services, connect direct and interchange file transfers and Netreveal predictive modeling application servers will also be impacted.

System Maintenance: 05/20/2021

- HCSIS will be unavailable from 4:00 PM on Thursday, 05/20 to 5:00 PM on Friday, 05/21 due to system maintenance.

We apologize for any inconvenience this may cause.

Monday through Friday
8:30 am to 5:00 pm
800-421-0938 (Voice)
617-847-6578(TTY for the deaf and hard of hearing)