Executive Office of Health and Human Services - Virtual Gateway

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Welcome to the Virtual Gateway

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Maintenance Notices

System Maintenance for 03/03/2021:

DCF Jasper will be unavailable from 7:00 PM to 8:00 PM Wednesday, 03/03, due to system maintenance.

We apologize for any inconvenience this may cause.

Virtual Gateway User Request Form Updates:

Virtual Gateway User Request Forms (URF): All VG URFs have been updated as of August 31, 2020. Visit https://www.mass.gov/service-details/user-request-forms to download the latest versions. If you do not see a URF on our website, reach out to your VG Business Point of Contact (POC).

Please contact the Virtual Gateway Customer Service at 800-421-0938 with any questions.

Monday through Friday
8:30 am to 5:00 pm
800-421-0938 (Voice)
617-847-6578(TTY for the deaf and hard of hearing)