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Executive Office of Health and Human Services - Virtual Gateway

Executive Office of Health and Human Services - Virtual Gateway

Monday through Friday
8:30 am to 5:00 pm
800-421-0938 (Voice)
617-847-6578(TTY for the deaf and hard of hearing)

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Maintenance Notices

System Maintenance for 11/15/2019 to 11/18/2019


- Maven EDSS will be unavailable from Friday,11/15/2019 at 12:00 PM to Monday,11/18/2019 at 8:00 AM due to system maintenance.

System Maintenance for 11/17/2019


- All business services will be unavailable from 6:00 AM to 8:00 AM on Sunday, 11/17/2019 due to monthly system maintenance.

- To allow for system maintenance, the MMIS POSC, the internal MMIS application, and MAPIR (Medical Assistance Provider Incentive Repository), EVS, and all eligibility services will be unavailable on Sunday, November 17th, 2019 from 6:00 AM to 8:00 AM. MAP, CBHI and member and eligibility web services, connect direct and interchange file transfers and Netreveal predictive modeling application servers will also be impacted.

- MWS EQA will be unavailable from 3:00 AM to 12:00 Noon on Sunday, 11/17/2019 due to system maintenance.

We apologize for any inconvenience this may cause.