Sorry, your browser does not support JavaScript! Executive Office of Health and Human Services - Virtual Gateway

Executive Office of Health and Human Services - Virtual Gateway

Executive Office of Health and Human Services - Virtual Gateway

Monday through Friday
8:30 am to 5:00 pm
800-421-0938 (Voice)
617-847-6578(TTY for the deaf and hard of hearing)

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Maintenance Notices

System Maintenance for 10/19/2019


- iFamilyNet will be unavailable from 04:00 PM to 08:00 PM on Saturday 10/19/2019 due to system maintenance.

- To allow for system maintenance, the MMIS POSC, the internal MMIS application, and MAPIR (Medical Assistance Provider Incentive Repository), EVS, and all eligibility services will be unavailable on Saturday, October 19th, 2019 from 3 PM to 10 PM. MAP, CBHI and member and eligibility web services, connect direct and interchange file transfers and Netreveal predictive modeling application servers will also be impacted.

System Maintenance for 10/20/2019


- All business services will be unavailable from 04:00 AM to 08:00 AM on Sunday 10/20/2019 due to monthly system maintenance.

- To allow for system maintenance, the MMIS POSC, the internal MMIS application, and MAPIR (Medical Assistance Provider Incentive Repository), EVS, and all eligibility services will be unavailable on Sunday, October 20th, 2019 from 4 AM to 8 AM and from 6 PM to 10 PM. MAP, CBHI and member and eligibility web services, connect direct and interchange file transfers and Netreveal predictive modeling application servers will also be impacted.

We apologize for any inconvenience this may cause.