Executive Office of Health and Human Services - Virtual Gateway

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Maintenance Notices

System Maintenance: 09/17/2021

- HCSIS will not be available on Friday, September 17, 2021 from 5:00 PM to Saturday, September 18, 2021 7:00 AM due to system maintenance.

System Maintenance: 09/19/2021

- All business services will be unavailable from 06:00 AM to 08:00 AM on Sunday, 09/19, due to monthly system maintenance.

- To allow for system maintenance, the MMIS POSC, the internal MMIS application, and MAPIR (Medical Assistance Provider Incentive Repository), EVS, and all eligibility services will be unavailable on Sunday ? September 19th, 2021 Time: 6am ? 8am. MAP, CBHI, MeNoB, member and eligibility web services, connect direct and interchange file transfers and Netreveal predictive modeling application servers will also be impacted.

- iFamilyNet will be unavailable from 6:00 AM to 9:30 AM on Sunday , 9/19, due to system maintenance.

- MWS will be unavailable from 6:00 AM to 12:30 PM on Sunday , 9/19, due to system maintenance.

We apologize for any inconvenience this may cause.

Monday through Friday
8:30 am to 5:00 pm
800-421-0938 (Voice)
617-847-6578(TTY for the deaf and hard of hearing)