Sorry, your browser does not support JavaScript! Executive Office of Health and Human Services - Virtual Gateway

Executive Office of Health and Human Services - Virtual Gateway

Executive Office of Health and Human Services - Virtual Gateway

Monday through Friday
8:30 am to 5:00 pm
800-421-0938 (Voice)
617-847-6578(TTY for the deaf and hard of hearing)

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When logging in, you may be required to change your password and update your user profile. For assistance with logging in, please visit www.mass.gov/vg/loginassistance.
Maintenance Notices

System Maintenance for 06/23/2018 :


- iFamilyNet, HCFRS and DCF Partner Services will be unavailable from 04:00 PM 8:00 PM on Saturday 06/23/2018 due to system maintenance.

- EDM Services will be unavailable and will impact any applications using EDM services for ?View/Update/ upload documents? functionality, from 04:00 PM 8:00 PM on Saturday 06/23/2018 due to system maintenance.

System Maintenance for 06/24/2018 :


- All business services will be unavailable from 12:00 Midnight to 08:00 AM on Sunday 06/24/2018 due to monthly system maintenance.

- To allow for system maintenance, the MMIS POSC, the internal MMIS application, and MAPIR (Medical Assistance Provider Incentive Repository), AVR, IVR, EVS, and all eligibility services will be unavailable on Sunday, June 24, 2018 from 12:00 Midnight to 08:00 AM. MAP, CBHI and member and eligibility web services will also be impacted.

- EIM/ESM will be unavailable from 12:00 Midnight to 9:30 AM on Sunday 06/24/2018 due to system maintenance.

- MWS will be unavailable from 12:00 Midnight to 3:00 PM on Sunday 06/24/2018 due to system maintenance.

We apologize for any inconvenience this may cause.